Shipping policy

1. Processing Time

All orders are processed within 1–3 business days after confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email or WhatsApp.

2. Shipping Coverage

We deliver all across Pakistan through trusted courier services.

3. Delivery Time

Estimated delivery time:

  • Major Cities: 2–4 business days

  • Other Areas: 3–7 business days

Delivery time may vary depending on your location and courier service conditions.

4. Shipping Charges

Shipping charges will be:

  • Clearly mentioned at checkout

  • Or may be free on selected orders/promotions

5. Order Tracking

Once your order is shipped, you will receive a tracking number via SMS, email, or WhatsApp so you can track your parcel.

6. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan (if applicable). Please ensure your contact number is active to confirm the order.

7. Delays

We are not responsible for delays caused by:

  • Courier service issues

  • Natural disasters

  • Public holidays

  • Incorrect shipping details provided by the customer

8. Incorrect Address

Please ensure your shipping address is correct. We are not responsible for lost parcels due to incorrect or incomplete addresses.

9. Contact Us

If you have any questions about your shipment, please contact us:
📧 Email: lunalibas77@gmail.com
📱 WhatsApp: 0310-2932225